We do not offer partial refunds on any pre-paid packages nor do we refund any un-used credits within a pre-paid render package. We do not offer refunds for customer-related issues or mistakes such as and not limited to:
- Incorrect settings
- Underestimating render time
- Not monitoring render job
- Missing textures
- Wrong frames, camera, layers selected
- Incorrect resolution
Please, monitor your running renders for output and accuracy. Alert our support team immediately should you have a technical issue or concern — don't wait.
We will make account credit adjustments should you encounter an issue with your project that is a result of a problem on our end. Should you encounter any problems, be sure and open a support ticket by emailing email@example.com
All requests for adjustments must be made within seven (7) days of the transaction date. Requests that are submitted after seven (7) days will not be considered for credit adjustment. If you have a question about your account or a concern on a recent project please contact Artist Care at firstname.lastname@example.org
How many core hours for my job?
The BEST way to get an estimate is to run a few sample frames with our FREE Test Render feature and multiply that average time by your total number of frames. Need help getting started? See How it Works!
Do I have to specify the number of servers if doing Pay-As-You-Go rendering?
No, you just launch your render jobs and our automated system will add servers to get your jobs done quickly. For pay-as-you-go rendering, the final price will be the same regardless of how many servers were added to your render.